Responsibilities

• Refresher training for agents
• Escalation of high priority issues
• Updating Microsoft Knowledge Base
• Research to improve technical and procedural processes
• Assistance to manager

Prerequisites

• 3 years experience in IT
• MCP certificates
• Knowledge of SQL, ISA en ISS
• Knowledge of helpdesk procedures and processes
• Coaching skills
• Higher IT education
• Knowledge of hardware and software: MS DOS en Windows
• Fluent English and one extra language

Mail your cv to Teegelbeckers Personnel Services
and specify the position. We will contact you shortly.

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