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As a coach you train helpdesk agent and give technical advice.

Responsibilities

• Refresher training for helpdesk agents
• Research to improve technical processes and procedures
• Troubleshooting technical issues
• Assistance to manager

Prerequisites

• Knowledge of procedures
• Coaching skills
• IT certificates
• Knowledge of hardware and software: MS DOS, Windows, Novell or Unix
• 2 years experience in IT
• Analytical skills
• Fluent English and one extra language

Mail your cv to Teegelbeckers Personnel Services
and specify the position. We will contact you shortly.

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